CORPORATIONS
Authentic emotion is key in establishing deep human connections. Likewise, how a brand relates to its employees and customers.
Music is a persuasive tool in expressing emotion. It is a critical element of the customer experience, and along with memorable experiences, is a powerful mechanism to achieve differentiation.
We believe that companies have only begun to scratch the surface of what is possible with music, and how it can inspire engagement, loyalty and change behavior. It can amplify the physical design of a space and the digital and virtual experience. We are deeply invested in bringing art and emotion to this relatively unexplored dimension of communication.
We’ve worked with companies such as Estée Lauder, Ford, Lufthansa, Hermès, Pfizer, Nike, Cartier x Kering, Le Meridien Hotels (ex-Starwood Hotels & Resorts, now Marriott International), Unilever Prestige, Capital One and Invesco.
In addition to creating original music, we also provide hospitality and retail businesses with unique music playlists (original or selected). We don’t use algorithms or key words in our process ~ we choose each song on every playlist and screen them carefully for explicit lyrics and hidden meanings. We offer turnkey solutions with music players which are easy to install and use, that includes licensing with BMI, ASCAP and SESAC. Each playlist can be managed remotely via a customized dashboard (app/web).
Aside from music programs, we create other types of content to promote the aspirations, culture and personality of our clients’ brands. These include ~
Developing concepts for film that we can cast, style, produce and shoot.
Pop-up or permanent artistic installations.
Product Launches, Events, Concerts, Festivals, Galas.
While a great idea or concept is interesting, careful implementation is crucial in bringing it to life.
CAPITAL ONE
With their goal of revolutionizing consumer banking, Capital One contacted us to reimagine their customer experience with music in their new Cafés and also their inaugural Airport Lounges.
We’ve seen many other retail banks, who provide similar products and services, modernize the look and feel of each of their branches by re-designing their interiors and furnishings. For Capital One, we believed that a comprehensive and ambitious music program would be a differentiating factor and that music would be the connector. We also viewed the customer as a guest, who would be treated in the same way as in the world of hospitality, with the idea that guests can “reset, relax and recharge”.
LE MÉRIDIEN HOTELS
In 2005, Starwood Hotels & Resorts wanted to reinvigorate the Le Méridien hotel brand and deliver on the enduring appeal of French sophistication to their curious, well-traveled guests.
We were commissioned to provide a music program for Le Méridien guests.
Understanding the culture and savor faire needed, and knowing that true differentiation lies in the distinctiveness of the experience that is delivered, we came up with a groundbreaking concept that had never been done before…..a 24-hour original music composition that was experienced at 2 critical customer interaction points.
This music program was a resounding success and was implemented in 120 properties worldwide. Aside from garnering much press and many awards ~ such as “Best Innovative Concept in Full Service Hotels” at the 2009 Worldwide Hospitality Awards ~ the program of work was a contributing factor to the increase in RevPAR, an index that measures a hotel’s performance.